Contact Us at Liraspin Casino
Our support desk works around the clock, every day of the year. Whether it is a stuck withdrawal at 3 am or a bonus question on a Sunday arvo, a real person from our team picks it up.
How You Can Reach Us
Live chat
Open the chat window from the speech bubble in the bottom-right corner of any page on lira-spincasino.com. Average wait time is under 2 minutes and the queue is staffed 24/7. Have your account email handy so we can verify you in one step.
Write to [email protected] for anything that needs detail: screenshots, payment references, or documents. We answer every email within 24 hours, usually within 6. Email is also the channel for formal complaints, because it gives you a written trail.
Response times at a glance
| Channel | Hours (AEST/AEDT) | Typical response |
|---|---|---|
| Live chat | 24/7 | Under 2 minutes in queue |
| 24/7, monitored continuously | Within 24 hours, usually 6 | |
| Formal complaints (email) | 24/7 | First reply within 24 hours, resolution within 10 business days |
What We Can Help You With
No query is too small. These are the requests our team handles most often:
The most common ones land in these buckets: money movement and identity checks. Deposits that have not landed after 30 minutes, withdrawals held up by KYC, or a bonus that did not credit are all things we fix daily on the spot or escalate with a ticket number you can track.
- Account issues: registration hiccups, password resets, changing personal details, closing an account
- KYC and documents: which ID to upload, why a proof of address was rejected, status of your verification (processing takes up to 3 days)
- Deposits and withdrawals: missing payments, min deposit 30 AUD, min withdrawal 45 AUD, daily cap of 6,000 AUD and monthly cap of 30,000 AUD
- Technical problems: a game that froze mid-spin, error codes, loading issues on iOS or Android
- Bonuses and promotions: wagering on the 100% up to 750 AUD welcome pack (code LIRA100), free spins, cashback, VIP tier questions
- Responsible gambling: setting deposit or loss limits, session reminders, cool-off periods, self-exclusion, and a referral to Gambling Help Online on 1800 858 858
Quick Checks Before You Write
Half of all queries we receive are answered by three checks you can do yourself in under a minute. Doing them first means our first reply can be the fix, not a question.
First, scan the FAQ section linked in the site footer. It covers bonus terms, wagering, payment timing and common error messages.
Second, open your profile and check your KYC status. If verification is still in progress, a pending withdrawal is not stuck, it is waiting on the standard check that takes up to 3 days.
Third, look at your transaction history before asking about a missing deposit. If the amount shows as sent from your side but not credited after 30 minutes, grab the payment reference and bring it to chat. That single reference number cuts resolution time from hours to minutes.
- FAQ in the site footer: bonus terms, wagering, payment timing
- Profile page: live KYC status and pending document checks
- Transaction history: amounts, timestamps and payment references
- Promotions tab: active bonus, wagering progress and expiry (7 days on the welcome pack)
Formal Letters and Media
Formal correspondence
For formal notices, postal mail and legal documents, address them to Liraspin N.V., the operator of Liraspin Casino, licensed by the Curaçao Gaming Control Board under licence OGL/2023/156/0245. Send them by email to [email protected] with "Formal" in the subject line so they are routed to the right desk the same day. We have run support this way since launching in 2023.
Press and partnerships
Media enquiries, affiliate applications and business development proposals go through a separate inbox so they never queue behind player tickets. Email the partnerships team via [email protected] with "Media" or "Affiliate" in the subject line and we will respond within two business days. Include your outlet, audience and the casino pages you already operate.
Frequently asked questions
Is live chat available at night in Australia?
Yes. Live chat runs 24/7, including public holidays, with average queue times under 2 minutes no matter the hour in AEST or AEDT.
How long does email support take to reply?
We reply to every email within 24 hours, and most within 6. Complaints get a first reply within 24 hours and a resolution within 10 business days.
Do you have a phone number?
We do not offer phone support. Live chat and [email protected] cover every request, and both are monitored 24/7.
What details should I include when I contact support?
Your account email, the approximate time of the issue, any payment reference or transaction ID, and a screenshot if the problem is visual. With those we can usually resolve the query in the first reply.
Who do I contact about responsible gambling limits?
Message live chat or [email protected] and ask for deposit limits, loss limits, session reminders, a cool-off period or self-exclusion. We can also point you to Gambling Help Online on 1800 858 858.